Frequently asked questions

When will FFCB be ready for use in the 2013 season?

FFCB is a regular season analytics and decision support application; it is not intended for use during the draft or pre-season (the regular season expert ranks upon which we base our product are not available until days before the beginning of the season). It will become available on September 2nd 2013, in time for the season opener on September 5th.

What is the difference between FFCB Basic and FFCB Premium?

FFCB Basic is offered free to all. It's great for a quick summary of what the experts predict for your team each week. It saves you the time and effort of checking multiple sites and trying to reconcile differing opinions of all the experts.

FFCB Premium brings you the kind of in-depth information you can use to DOMINATE YOUR LEAGUE! It features in-depth position- by-position expert analysis, customized and optimized for your roster. Clear charts and straightforward narrative make those tough game-day decisions easy.

How do I access FFCB from my RT Sports league?

Here’s how to access FFCB from RT Sports. Log in to your RTSports account and proceed to your Team>Lineup page. Near the top right, click the “Get advice” button. A popup will appear with several choices (see the attached screen shot for details). Click the FFCB icon and your roster information will be transferred to FFCB. All users will only have access to the summary Overview page. Premium users will have access to all features.




How do I access FFCB from my MyFantasyLeague league?

Here’s how to access FFCB from MyFantasyLeague. Log in to your MyFantasyLeague account and proceed to your "Main" page. In the section, "Third Party Tools," you will see the "FF Crystal Ball" link (see the attached screen shot for details). Click the link and your roster information will be transferred to FFCB. All users will have access to the summary Overview page. Premium users will have access to all features.




I just paid, but I don't have access to the Premium content.  What should I do now?

If you've completed payment, but you are still routed to the "Sign-Up" page, it may be because your credentials have not been registered in the Premium User database.  Here’s what you need to do, so we can diagnose the problem and get you up and running.  Once our Premium User database is properly configured, access to our Premium content is automatically handled using your league provider’s id. No separate login, no separate password!

RealTime Sports Leagues

If you have a RealTime Sports league:
1. Click over to FF Crystal Ball from your RT Sports league.
2. When you get to FF Crystal Ball, you’ll see a screen like the one in the graphic below.
3. Copy the entire URL (it’s long), paste it in an email, and send it to support@fantasyfootballcrystalball.com.

We'll make sure to get you up an running in short order.




MyFantasyLeague Leagues

If you have a MyFantasyLeague league:
1. Click over to FF Crystal Ball from your MyFantasyLeague league.
2. When you get to FF Crystal Ball, you’ll see a screen like the one in the graphic below.
3. Copy the entire URL (it’s long), paste it in an email, and send it to support@fantasyfootballcrystalball.com.

We'll make sure to get you up an running in short order.




I still have questions.  How do I contact you?

We'd love to hear from you. Send us an email at support@fantasyfootballcrystalball.com. We'll get back to you as soon as possible.





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